When you invest in a smart home or multi-room audio/video installation, you expect seamless operation and convenience. These systems rely heavily on the home network to function, with many devices communicating through your internet router. However, we often encounter issues when clients replace their internet router or switch internet providers, leading to disruptions that can be easily avoided with the right preparation.
The router provided by your internet service provider (ISP) typically acts as the network’s central hub. It assigns IP addresses to all connected devices via its DHCP server. These addresses are how devices, such as your Control4 or RTi control systems, CCTV cameras, and wireless audio or video equipment, find and communicate with each other. When the router is replaced or its settings are changed, the IP addresses for your devices may also change. This can result in:
Control systems like Control4 or RTi losing connection with devices they control.
Remote access to CCTV systems no longer functioning, as the new router lacks the necessary connection details.
Wireless devices needing to be reconnected to a new Wi-Fi network.
While this might sound complicated, the good news is that these issues are entirely preventable. Before replacing your router or changing internet providers, it’s best to contact us first. As your installation professionals, we can manage the transition to ensure that your network continues to support all your smart devices and systems without interruption.
Our team can:
Reconfigure the new router to match the settings of the old one, preserving IP address assignments and maintaining communication between devices.
Update your Control4 or RTi system settings, ensuring they can still locate and control your devices.
Transfer your CCTV system’s connection details so you retain remote access without a hitch.
Reconnect wireless devices to your new Wi-Fi network.
By involving us in the process, you avoid the frustration of troubleshooting on your own and ensure that your home systems continue to work smoothly. We’re here to make your smart home experience as effortless and reliable as possible.